FAQ

 

What size phones will fit in the Slingstrap?

The Slingstrap mobile pocket will fit a normal iphone model including an iphone X. It will also accommodate the iphone plus models of 7,8 and X as well as the large Samsung models. If your phone is bigger than these or more like an ipad then it won't fit.

Is my Slingstrap waterproof?

Slingstrap is designed to be water resistant so don’t be afraid to get it a little wet. We don’t recommend however that you completely submerge it in water, especially if all your stuff is in there. It's more of a light rain resistance than a swim in the ocean resistance.

Can I wash my Slingstrap?

You sure can! Machine wash in cold water only. Don’t forget to take your items out before you do. We can’t be held accountable for any waterlogged phones sorry.

Can I wear it like a bumbag?

We’d prefer it if you didn’t as it’s not designed for that purpose. Slingstrap is designed to move with your centre of gravity and distributes weight evenly. So best sling it on the way it’s intended.

Does Slingstrap come in different colours?

Yes we have a base range of 9 base colours and we’re planning to bring you more different colours and patterns to suit all styles as we go.

Does Slingstrap come in different sizes?

Yes  - it comes in Regular & Large for both men and women. Slingstrap is designed to fit everyone as it has an adjustable strap that sit flush across the torso. Once your Slingstrap is adjusted to your body type, it’ll just be a matter of slinging it on and hitting the road. 

Does Slingstrap have a warranty?

Yes, Slingstrap comes with a 1 year warranty

What happens if it breaks?

We do not accept returns, If your strap breaks within the warranty period, take a photo of the problem and email it to info@slingstrap.com.au we will investigate and send you over a replacement. 

How do I change my shipping address?

If there is an error with the address you’ve entered for an order please send an email as quickly as possible to info@slingstrap.com.au advising of the error and providing the correct details. Hopefully we can catch it before it’s shipped out.

Can I track my delivery?

Yes via the Australia post tracking number noted on your invoice.

How long will it take for my order to arrive?

Allow 3-5 business days 

How much does delivery cost?

We send nationwide for a flat rate of $9.95 

Do you accept refunds?

Sorry we do not accept refunds or returns.

What happens if I am unhappy with my Slingstrap?

If you've accidentally bought the wrong size we're happy to swap it over for one that fits.

For anything else, drop us a line with your feedback and we will review on case by case basis.